Help
Frequently Asked Questions
How do I place an order?+
Select your products, add them to your cart, then follow the secure checkout steps.
Which payment methods do you accept?+
We support payment by credit card, PayPal, Apple Pay, Google Pay and other methods subject to availability.
How long does delivery take?+
Delivery times vary by region and product availability. Precise estimates are displayed at checkout.
Can I return a product?+
Returns are accepted in accordance with our policy. Certain intimate products cannot be returned once opened for hygiene reasons.
How do I choose my size?+
A size guide is available on all lingerie and footwear product pages.
Are the fragrances authentic?+
FLORALUXE is committed to offering products carefully sourced from trusted suppliers.
How do I reach customer service?+
Via the contact form, by email or through WhatsApp.